We are trying to collecte all the questions that the customers ask frequently. If you can’t find your answers here. Please don’t hesitate to contact us.

What methods do you accept?

We accept paypal, Credit cards including VISA, MasterCard, American Express. We recommned paypal method.
Please contact for more help if you want to pay via Western Union.

How to make an order?

Placing an order from hairtheme is a piece of cake. Just select the product(products) you want to buy, don’t forget to choose the attributes (such as length, color, bundles) before you check out.
You may want to see the step by stpe guide about ordering.

How about your shipment policy?

We always ship (via DHL/Fedex) your package in 24 to 48 business hours.
The reaching day:

USA 3-4 working days
Europe 3-5 working days

Can I cancel my order?

The order will be processed once the order is placed. You can cancel your order within 24 hours. If the order has been shipped, it can’t be canceled. Please contact us if you want to cancel your order.

What is your return policy?

We accept return products no later than 15 days after you get the package. Please keep the hair in original condition, which means that it should not be used including cutting, wearing, washing and so on. Beofore sending the package back, please contact our sale department first.